Ciaran Crossin, Charles H Green*, Armin Scharlach and Peter Walmsley join Bill Young to consider Trust. What is it, what contributes to it, and why is trust in a person so different from Trust in a company if such a thing should even exist?
* Charles is the founder of Trusted Advisor Associates and co-author of ‘The Trusted Advisor’, its follow-up ‘The Trusted Advisor Fieldbook’; and author of Trust-Based Selling
